[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700||on|||||” header_font_size=”68px” header_2_font=”||||||||” locked=”off” global_colors_info=”{}”]<\/p>\n
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In the event that our Planhorse branded products do not meet our strict technical specifications and \/ or features \/ benefits as described in our on line store, our customers are entitled to return the product (s ) for up to 30 days after purchase based on the following procedure \/ conditions :<\/span> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Returns & refundsIn the event that our Planhorse branded products do not meet our strict technical specifications and \/ or features \/ benefits as described in our on line store, our customers are entitled to return the product (s ) for up to 30 days after purchase based on the following procedure \/ conditions :1. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"PRICING<\/b>\r\n\r\nPlanhorse offers products exclusively in business-to-business (B2B) transactions hence the products advertised on this online store are displayed without any value added taxes . If you are a non B2B customer and\/or not registered as a business, please contact our office by email at <\/span>sales@planhorse.com<\/span><\/a>\u00a0 with your country code and telephone number and we will contact you either by phone or email to discuss the options. Our online portal allows\u00a0 invoicing and payments in the most common currencies.\u00a0<\/span>\r\n\r\n \r\n\r\nSHIPPING & DELIVERY<\/b>\u00a0<\/span>\r\n\r\nPlanhorse International Ltd supplies products globally using various distributors , warehouse locations and courier services available across the world. The cost of shipping is based on the weight and dimensions of the items ordered and is based on the delivery distance from the closest possible warehouse to the final delivery address . The calculated and estimated freight cost will be displayed at check-out.\u00a0 In case the actual delivery cost is much higher than the cost calculated at check-out, we will contact you to discuss the options .<\/span>\r\n\r\nPlanhorse Interational Ltd is committed to providing quality, well designed reliable products supported by exceptional customer service . We endeavor the make sure that all products listen on our on line store are in stock and that pricing is true and correct. In the event that and item ordered is not available or if we are unable to fulfill your order for other reasons we will notify your within 2 business days to arrange an agreeable alternative product or a FULL refund<\/span>","_et_gb_content_width":"","footnotes":""},"class_list":["post-293","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/pages\/293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/comments?post=293"}],"version-history":[{"count":3,"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/pages\/293\/revisions"}],"predecessor-version":[{"id":357,"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/pages\/293\/revisions\/357"}],"wp:attachment":[{"href":"https:\/\/planhorse.web-designperth.com.au\/bg\/wp-json\/wp\/v2\/media?parent=293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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<\/span>1. Send an email to <\/span>sales@planhorse.com<\/span><\/a> with the reason and item(s) to be returned.<\/span>
<\/span>2. an RGA number ( <\/span>R<\/b>eturn <\/span>G<\/b>oods <\/span>A<\/b>uthorization )\u00a0 and return delivery address will be provided<\/span>
<\/span>3. The product(s) to be returned need to be in its original packaging, safe and securely repacked for a return shipment<\/span>
<\/span>4. The cost of return shipping is at the expense of the sender<\/span>
<\/span>5. After a positive assessment, the refund of the returned\u00a0 item( s ) will be processed within 7 days less a 30% re-stocking fee<\/span><\/p>\n